Encouragement goes along way. We know that but seldom do we make the time to wander around and meet our staff at their workstation, which is the place they perform their good work. They want us to see, hear, and understand exactly what they are doing, and show pride in their achievements. We are all proud of our projects and specific attributes we bring and complete at work each day, and who do we most want to share this with – our supervisor.
Seeing and believing that managers know and care about the work we do makes all of it worthwhile. With acknowledgement, we will work late, skip lunch, and of course take on more and more. As humans, positive reinforcement is known to be an all-powerful encourager. Douglas McGregor in his book, “The Human Side of Enterprise” published in 1960 has examined theories on behavior of individuals at work, and formulated “Staff will contribute more to the organization if they are treated as responsible and valued employees”. What we don’t mean, is walking around and expressing gratitude for one’s overall contribution or commitment to the organization. This is way too easy, and only presents as a topical “good job”, and does not get to the core of an employee’s real contribution. Having said that, it is a good start if you are not used to meeting and talking to staff in their work area.
Action: Start by meeting with at least three staff members at their workstations on Monday, ask them what have they accomplished to-date, then find out what they hope to complete by Friday. Take time on Friday to follow-up again. Find the positive items and compliment them on their achievements or progress forward.